Privacy Policy

This Privacy Policy (the "Policy") explains when and why we at Inlite Research, Inc. ("Inlite" or "Company") collect personal information about people who visit our websites and use our services and products, how we use that information, the conditions under which we may disclose it to others, and how we keep it secure.

Please note that you may be entitled to additional protections if you are a resident of California, the European Union, and certain other countries. Please see our California Privacy Addendum and EEA Privacy Addendum locations for further information. In addition, certain of our other policies may apply to our relationship with you depending on how you interact with us.

How do we collect information from you?

We and our service providers may collect Personal Information in a variety of ways, including:

  1. Through the Websites: When you use our websites, including www.inliteresearch.com, and any others that link to this Policy that we maintain (collectively, our "Websites"). We may collect Personal Information through the Websites, e.g., when you request a demo, contact us, subscribe to our email newsletter, download content (e.g., white papers), or register to use our Websites.

  2. Offline: We may collect Personal Information from you offline, such as during phone calls with sales representatives, or when you contact customer service.

  3. Through You: Inlite may collect information such as your location or your preferred means of communication when you voluntarily provide it. Unless combined with Personal Information, this information does not personally identify you or any other user of the Websites. Note that there is no legal obligation for you to provide us with personal information, and any information collected by us will be provided by you at your own will and with your consent.

  4. Information From Other Sources: In order to enhance our ability to provide relevant marketing, offers, and services to you, we may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms, as well as from other third parties.

Other Information

We and our service providers may collect "Other Information" in a variety of ways, including:

  1. Through Your Browser or Device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Linux), operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Websites, such as (a) through the software applications and components made available by us for use on or through the computers you are using (the "Apps"), and (b) through our Websites and domains other services provided by us both online and offline; as well as through HTML-formatted email messages that we send to you that link to this Privacy Policy (the "Sites").

  2. Through Your Use of the Apps and Sites: When you use an App or Site, we and our service providers may track and collect App and Site usage and analytics data.

  3. Through Cookies and Other Similar Technologies: Cookies and other similar technologies may be used to collect Other Information.

  4. Web analytics services: Inlite currently uses Google Analytics. Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies and similar technologies to analyze how users use the Domains. The information generated about Domain usage (including your shortened IP address) is transmitted to Google in the U.S. This information is used to evaluate visitors' use of the Domain, compile statistical reports on Domain activity, and provide other services related to the Site and Internet use. Google may also collect information about Domain visitors' use of other websites. For more information about Google Analytics, or to opt out of Google Analytics, please go to: https://tools.google.com/dlpage/gaoptout.

  5. By Aggregating Information: Aggregated Personal Information does not personally identify you or any other user of the Websites (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular telephone area code).

How is your information used?

We may use your information to contact you for the following reasons:/p>

  1. Transactional purposes, such as providing the requested services.

  2. Customer service, such as responding to your inquiries.

  3. Communication, such as responding to your requests for assistance or relevant updates.

  4. Marketing, such as to providing you with promotions we are offering and telling you about our services and products.

  5. Administration, such as maintaining our Websites, including debugging and repairing.

  6. Evaluating use of our Services, including which features of our Websites are of most interest.

  7. Research and development, and our business purposes such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Websites, products and services, data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Websites and services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

  8. Legal compliance, as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety or property; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

  9. To protect our rights and interests and those of other users.

  10. For analytics purposes, to assist us in determining what products and services are of interest to consumers, to improve our products, to determine segments of persons that might be interested in our products and services.

When Do We Disclose Your Information?

We may share your information, including personal information, in the following circumstances:

  1. Agents and Service Providers: We contract with other companies and people to perform tasks on our behalf and may share your Personal Information with them to provide products or services to you, or to otherwise communicate with you, such as to provide marketing or offers on our behalf. Examples may include removing repetitive information from customer lists, analyzing data, providing marketing assistance, conducting billing, processing payments, engaging technical support for our services, providing customer service, and performing analysis related to our products or services. We may also provide your Personal Information to agents and service providers to verify or compile aggregate usage data that we provide to our partners. When we share this information in this way, we seek to require the agent or service provider to maintain the privacy, confidentiality and security of the Personal Information.

  2. Payment Processing: If you sign up for our services or products, we use third parties for credit card processing and payment processing/ACH transactions and we do not collect or store any credit card or bank account information in connection with such transactions. These third-party providers have their own separate privacy policies and data collection policies which apply to those transactions. If you choose not to use the third-party providers in connection with a customer order of products or services from us, we may be required to collect credit card or bank account information directly from the customer; in such cases we will collect, store and dispose of such information in compliance with PCI

  3. Business Transfers: In some cases, we may buy or sell assets or businesses. In these types of transactions, user information is typically one of the business assets that is transferred. Inlite may disclose Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

  4. Channel Partners (including Resellers, and Distributors): We may share information about you with these entities to assist us in providing a requested service to you.

Use and Disclosure of Other Information

We may use and disclose Other Information for any purpose, except to the extent we are restricted under applicable law or our policies and terms. If we are required to treat Other Information as Personal Information under applicable law, then our use of such materials will align and comply with those requirements.

In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we do, we will treat the combined information as Personal Information

Data and Submissions

In the course of using certain of our software and support services, or when you upload files directly from one of our Websites, you may provide us with access to your data (including image files and Personal Information). If you choose to use our support services, you may send such information via email or send over file sharing services. Such information may include files containing data or programs, and we will confine our use such information to providing technical support, bug fixes or developing enhancements and improvements to our software and services.

Your choices

Browsing our Websites and/or domains does not require disclosing personal information. You can always opt not to disclose information. However, if you elect to do so, we may be limited in responding to your inquiry or providing services to you.

If you no longer wish to receive email marketing or telemarketing calls from us, you may opt-out of receiving marketing messages from Inlite by sending an email to privacy@inliteresearch.com, by unsubscribing through the unsubscribe/email preference center link in an email.

Please note that we may continue to communicate transactional/informational messages to you by email or phone about the products that you have purchased from us for service, product updates, and related purposes.

How can you access and update your information?

The accuracy of your information is important to us. If you would like to update the personal information, we hold to ensure its accuracy, please contact us by email via privacy@inliteresearch.com

You also have the right to ask for a copy of your personal information held by Inlite. To exercise this right, please contact us by the means noted above.

Security precautions in place to protect the loss, misuse or alteration of your information

We have implemented organizational, technical, and administrative measures in an effort to protect your personal information within our organization, including security controls to prevent unauthorized access to our systems. While we take reasonable steps to secure your Personal Information from loss, misuse, interference and unauthorized access, modification and disclosure, no measures are 100% secure and there is therefore always some risk assumed by sharing personal information online, and we recommend that you take steps to also prevent inadvertent access to your personal information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us.

Use of "cookies" and Other Tracking Technologies

The Websites operated by Inlite use "cookies" – small text files stored on a user's computer for record-keeping purposes. By showing how and when visitors use the Websites, cookies help us see which areas are popular and which are not. Many improvements and updates to our Websites are based on such data as total number of visitors, pages viewed, and information/documents downloaded. We use the information from cookies and other tracking technologies to improve our products and services as well as to provide services better tailored to our users' needs.

We use service providers such as Google Tag Manager to help us provide advertisements to you that are tailored to you based on interests that you have expressed on our Websites or elsewhere ("Interest-Based Ads"). Any advertisements served by Google, Inc., and affiliated companies may be controlled using cookies. These cookies allow Google to display ads based on your visits to this Websites. Any tracking done by Google through cookies and other mechanisms is subject to Google's own privacy policies. Also, you can use Ads Settings to manage the Google ads you see and opt out of interest-based ads delivered by Google.

It is possible to switch off cookies by setting your browser preferences. Please consult your browser's documentation for details.

We also may place trackers, through service providers, in the emails that we send to you. These trackers help us determine whether the email was opened and viewed and assist us in evaluating the overall success of our marketing campaigns.

Retention of Personal Information

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Location of Personal Information

We may transfer, process and store data about you on servers located in a number of countries. Your Personal Information may therefore be transferred to, processed and stored in a country different from your country of residence, and be subject to privacy laws that are different from those in your country of residence. Specifically, Personal Information, as described in this policy, is stored on US-based data servers or in Cloud Storage Services managed by US companies. Information collected within the European Economic Area ("EEA") and Switzerland may, for example, be transferred to and processed by third parties referred to below that are located in a country outside of the EEA and Switzerland, where you may have fewer rights in relation to your Personal Information. By providing your Personal Information to us, you are consenting to the transfer, processing and storage of your Personal

Information in countries outside of your country of residence and, specifically, the transfer, processing and storage of your Personal Information in the US.

Inlite's Websites may contain links to other websites run by other organizations. This Policy applies only to our Websites‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Websites

In addition, if you linked to our Websites from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.

Review of this Policy

This Policy was last updated in March 2021.

Since we may change this Policy from time to time, please check back occasionally to ensure that you're happy with any changes. By using our Websites, you're agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to privacy@inliteresearch.com